Greg is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives as Principal and Chief Strategist at GK5A. Previously he sold his award-winning digital experience agency, Carousel30, in 2017. Before, during, and after that, he has worked with some of the world's top brands, including AOL, Choice Hotels, Coca-Cola, Dell, FedEx, GEICO, Marriott, MTV, Starbucks, Toyota, and VMware.

He is a member of the School of Marketing Faculty at the Association of National Advertisers, currently serves on the University of Richmond's Customer Experience Advisory Board, was the founding Chair of the American Advertising Federation's National Innovation Committee, and served on the Virginia Tech Pamplin College of Business Marketing Mentorship Advisory Board. Greg is Lean Six Sigma Black Belt certified, is an Agile Certified Coach (ICP-ACC) and holds a certification in Business Agility (ICP-BAF).

Greg's newest book, The Agile Workforce (2021) explores the current and future state of the workforce and envisions a world where individuals thrive in a new world of work opportunities enabled by technology, decentralization, and a shift in the power dynamics between employers and employees. His previous book, The Center of Experience (2020) talks about how customer and employee experience can be operationalized into a cohesive brand experience. Greg's previous book, The Agile Consumer (2019) explores the most recent shifts in the brand-consumer relationship and how companies must become more agile across their entire operation to remain successful. The Agile Brand (2018), follows the evolution of branding from its beginnings to the authentic relationship with brands that modern consumers want, and gives practical examples of what you can do to create a more modern, agile brand while staying true to your core values. His podcast, The Agile World with Greg Kihlström, launched in early 2019 and discusses brand strategy, marketing, and customer experience with some of the world's leading experts and leaders.

Greg is a regular contributing writer to Forbes and CMSWire, and has been featured in publications such as Advertising Age, SmartCEO, Website Magazine, and The Washington Post. Greg was named a DC Inno 2018 50 on Fire winner as a DC trendsetter in Marketing. He's participated as a keynote speaker and panelist at industry events around the world including Internet Week New York, Internet Summit, EventTech, SMX Social Media, Social Media Week, Mid-Atlantic Marketing Summit, ABA Bank Marketing Summit, and VMworld. He has guest lectured at several schools including VCU Brandcenter, Georgetown University, Duke University, American University, University of Maryland, Howard University, and Virginia Tech. Greg Melia, CAE, is CXPA's chief executive officer. Greg works with the CXPA Board of Directors to ensure the health of CXPA's culture, strengthen its position as the trusted source for all things CX, and leads the CXPA staff to support the vibrant, growing world-wide CXPA community. Greg is a Certified Association Executive, with 20 years of association management experience.